FAST WORLDWIDE SHIPPING

FAQ - Terms & Conditions

FAQs

SHIPPING POLICY
DO YOU SHIP WORLDWIDE?

Yes, we ship worldwide!

HOW LONG WILL MY ORDER TAKE TO DELIVER?

Your order will take between 10 to 30 business days (around 15 days on average) to arrive at your door once your order is processed. Your order will be processed within 3 to 5 business days of placing it.

Delivery times may vary due to certain country’s customs restrictions. We apologize for this, but it is out of our control.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept payments by Paypal - Visa, Mastercard, and American Express.

CAN I CHANGE MY ORDER AFTER PLACING IT?

Our goal is to process orders as fast as we can so you can receive your order as soon as possible. Be sure to amend your order before you click “complete order” because after you place your order, you will be unable to make any amendments.

HOW DO I TRACK MY PACKAGE?

We have an internal system that tracks all of our order. If you didn't receive your parcel within 30+ days after placing, please contact us at info@irisdowntown.com specifying your order details.  

CAN I RETURN OR EXCHANGE AN ITEM?

We adhere to a strict store policy and do not allow returns or exchanges for sale items. However, if you are unhappy with your order, we encourage you to email us directly at info@irisdowntown.com so we can resolve your issue with the product.

WHAT IF I RECEIVED A FAULTY ITEM?

We are terribly sorry if this has happened. We would like to sort out any faults immediately. If you need to exchange the faulty item for the same item, send us an email at info@irisdowntown.com

As soon as you discover a fault, please contact us immediately (within 7 days of receiving your parcel). If 7 days have gone by since your product receipt, unfortunately we can’t offer you a refund or exchange.

WHERE WILL MY ORDER BE SHIPPED FROM?

We have fulfillment centers across the globe in Asia, the U.S., Canada and Australia.

WHAT SHOULD I DO IF I HAVE PROVIDED THE INCORRECT SHIPPING DETAILS?

Please contact us immediately if you noticed that your shipping details are incorrect. 
Note that we are unable to allow any amendments once your parcel has been dispatched.

Should your parcel be returned to sender, please note that we will be required to pass on a subsidized reshipping postage fee of US$10. Do ensure you update us via email with the correct and complete address as soon as you can.

If you need to contact us for any reason at all, please email us at info@irisdowntown.com! 

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